Refund and Return policy
Refunds
We want you to be completely satisfied with your purchase from our website, grasul.com. If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns
If you need to return an item, please contact us at care@grasul.com to initiate the return process. We will provide you with a return shipping label and instructions on how to return the item. You will be responsible for the cost of return shipping.
Exchanges
We do not offer exchanges at this time. If you need a different size, color, or style, please return the item and place a new order for the desired item.
Refund Process
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your item is eligible for a refund, we will process your refund within 7 days. Your refund will be credited to the original payment method used to make the purchase.
Non-Refundable Items
The following items are non-refundable:
- Earrings (for hygiene reasons)
- Customized or personalized items
Damaged Items
If you receive a damaged item, please contact us at care@grasul.com within 2 days of receiving your order. We will provide you with a return shipping label and instructions on how to return the damaged item. Once we receive the item, we will inspect it and issue a refund or send a replacement item, depending on your preference.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at care@grasul.com.